We specialise in proactive pre-delinquent collections, targeting accounts that are 7 to 30 days in arrears. Our dedicated team engages with customers early on, offering personalised solutions to prevent further delinquency and maintain positive customer relationships. Through timely interventions, we help clients reduce delinquency rates and minimise credit losses.

CSS provides early-stage soft collections services for accounts that are 31 to 60 days in arrears. Our empathetic approach focuses on customer engagement and negotiation to facilitate prompt payment arrangements. By addressing delinquency at an early stage, we help clients maintain cash flow and minimise credit risk.

For accounts that are 61 to 90 days in arrears, we offer soft collections services aimed at resolving outstanding debts while preserving customer relationships. Our skilled team employs effective communication strategies and negotiation techniques to encourage payment and facilitate mutually beneficial solutions.

CSS specialises in post-write-off recoveries, assisting clients in recovering debts that have been written off. Our dedicated team employs a proactive approach, leveraging advanced analytics and tailored strategies to maximize recoveries. With our expertise in debt purchase and management, we help clients optimise their recovery processes and improve overall financial performance.